What Our Clients Say About Our Upstate NY Real Estate Agency


For Leanne Royer:

Leanne Royer made my search for a new home a great experience. With an outgoing personality and desire to be efficient, adaptable to your daily schedule and knowledge of the real estate world the combination made it simple to find the dream home that suited me. She listened to what I needed in a future home yet introduced a wide variety of homes on the market to research. With no pushing, only professional sincerity involved she made me feel more than just a client. As I have said in the past “Thank you Leanne for a wonderful experience. My new home is perfect.”

Norma Henness, Esperance, New York

“My experience with CM Fox agent Michele Teague can best be described as “user friendly.” As a first time home buyer, I knew I had a lot to learn and would not be rushing to make my decision. I told Michele this from day one. I explained to CM Fox how I had already dealt with an agent from another agency who had been very pushy. Michele was the complete opposite. She respected my desire for a thorough, pressure-free search for my dream home and had patience throughout. After unlocking the American Dream, Michele was the first thank-you card that I wrote out. I would consider myself a bargain buyer, but Michele treated me with the professionalism and attention fit for a King!”

Matthew DeSarle

“I can’t say enough positive things about Siobhan Rosencranse as a Realtor. As a first time home buyer, I was very unaware of all the intricacies that went into the home-buying process. She listened intently to my wants/needs, and got me into nearly a dozen houses fitting my check list within weeks of our first meeting. Through the search process, Siobhan consistently checked in to help refine my criteria, and always promptly followed up with more potential options. Siobhan never pitched me on properties I wasn’t interested in, and was quick to point out potential flaws in nearly every house we visited. She scouted, and found, the house I now call home, and shepherded me through every facet of the process, including the initial search, securing financing, negotiating with the Seller, setting-up home inspections, researching insurance options, interfacing with my lawyer, and securing a closing date. Siobhan always represented my interests, and took the initiative to schedule and follow-up with each coonstituent through every step of the process. Siobhan is a great listener, a master at effective follow-up, and an awesome advocate to have on your side. Anyone that is fortunate enough to have Siobhan representing them as their Realtor is in good hands, as she will work tirelessly and intelligently on your behalf.”

Mike O’Connor

For Beth Hanley:

Beth, Thanks again for your help selling the house. I’m relieved that everything went so quickly and smoothly. From our first meeting I felt comfortable, which really set the tone for the whole process. Your advice about getting the house ready, knowing all the ins and outs of what I needed to do and have, being on top of things, and always being there when I had questions helped me get through what I thought was going to be a long and difficult process. It still hasn’t hit me – maybe it won’t. The buyer was very nice and seemed happy with the house – I hope she likes living there. Thanks again -“

Cathy H., Schenectady

For Beth Hanley:

“I wanted to take this opportunity to tell you how pleased I was working with Beth Hanley to buy my house! With buying my first house and being a single woman, I wasn’t sure what to expect or what questions to be asking, but after meeting with Beth a few times, I felt complete confidence in working with her. Beth was attentive and always followed through on things. Beth made me feel like I was buying a million dollar house (which I wasn’t)!! I felt like she knew how important this was for me and that she was going to help me make it happen. I would not hesitate to recommend her to any of my friends or family. Beth made a nerve wracking experience much easier for me. I am now settled into my house and am thankful for the opportunity to have worked with Beth!”

Caitlin S., Albany

For Beth Hanley:

“I am Suzanne K. and I wanted to let you know how lucky you are to have Beth Hanley working for you… She sold our house for us and she went above and beyond her duties to help us… She was there whenever we needed her and she gave us good advice… We loved the way she advertised our house and with the way the economy is now… She came through for us… I am retired and I just couldn’t afford the mortgage anymore and Beth stuck with us until it was sold… You have a very good sales person and she is very dedicated to your company and her clients… Beth is very friendly, courteous, and a pleasure to have selling your home for you… I would and will refer Beth to anyone that I know who is selling their home or buying one… Beth tells you what should be done so your home can sell and she always kept us up to date with the progress reports every week… I do know for sure if I ever need a sales person for a home I will call Beth Hanley… I am and was very lucky to have her to handle my home.”

Suzanne K. Niskayuna

For Beth Hanley:

“I wanted to take a minute to write to you regarding Beth Hanley. Beth was my broker during my search for a home in the Albany area. I recently closed on May 8th and couldn’t have had a better experience. Beth was patient and guided me expertly through all the pitfalls and without her I would not have found this property; her instincts were always right on the money. From the start I knew she was someone I could trust with this important decision and look forward to recommending her to my friends when they decide to purchase and/or sell a home.”

Patrick D., Albany

For Troy Miller:

“Hi Troy, Thank you so much for the “forever memories”…that was just so thoughtful! I cried when I opened it 🙂 We will definitely have to come down to the design center when we get closer…there is STILL snow up there, waiting for it to dry out so we can break ground. I would highly recommend you to anyone. It was a pleasure to work with you and look forward to doing so at your design center.”

Kellyann, Altamont


For Mark Burlingame and team

“In the past few years, we have sold my mother’s house in Altamont and our home in Guilderland. On both occasions, our realtor was CM Fox, with Mark Burlingame and his team as the agents. Mark, Lisa and Diane were an excellent team to work with in selling our houses. They are knowledgeable, friendly, and intelligent and maintained a calming presence throughout the entire selling process. We would highly recommend that any sellers or buyers of real estate in the Capital Region hire Mark Burlingame and his team at CM Fox.”  —Beth and Dennis Lassi

“Anyone who has bought and/or sold a house knows it is a daunting task.  We recently completed the process of selling our first home and buying a new one and we truly do not know how we could have made it through the process without Lisa Wloch, Mark Burlingame, and their team at CM Fox.  We had been thinking about making a move for a few years but had not committed to the process.  With three children and 10 years of accumulation, just thinking about everything we would need to do was overwhelming!  When we finally decided the time had come to make a change, we went to Mark because of a personal reference vouching for his integrity….We are so happy that we had their assistance throughout our selling and buying experience…We will be forever grateful to Mark, Lisa, and CM Fox for helping us go from wanting to move to actually making it happen.  We are settling into our new home and slowly getting ready to really make it “ours,” and we are so thankful to them for helping us get here. The only problem with being done with the process is that now we miss them!!” —Jennifer & Marcus

“Jim and I want to thank you for all you have done for us.  You certainly are the best Real Estate people we have ever met…”

Betzi & Jim Sheff

“I just want to say that the CM Fox team has easily been the best realtors that I’ve ever dealt with. I know Tomlynn feels the same way. We’ve each bought and sold a number of houses and the process has never been this easy for either of us. Mark always kept us posted on what was going on and there aren’t enough nice things to say about the job Lisa did with pictures, websites, etc. Thank you very much.” -Mark  & Tomlynn

“Thank you so much for all of your hard work finding us our new home! We are delighted with how well everything went throughout the whole process. Your attention to detail and experience in the market made a huge difference. We have dealt with a lot of Realtors® in the past and there are so many who don’t really listen to the client. It was very refreshing working with someone who took the time to understand our unique needs. We will strongly recommend you (Mark) to anyone we can.”–John & Lee Ann

“Thank you so much for everything, you (Mark) have been wonderful to us. It was a long process and you were very helpful and patient, especially when we had no clue about everything as this is our first home purchase. We really appreciate it. We hope to see you soon. Have a great day” — Leonardo

For Carmella Richards:

We called CM Fox Real Estate when it was time to sell our home, a very good move on our part. Carmella Richards represented us with unending help and attention to all the details of the process. The fact that we had already moved out of the area did not faze Carmells. She just took on the extra work that our not being there involved and we were comfortable knowing our house was in good hands. We will recommend Carmella to any family or friends who need a reliable, honest, friendly agent when selling or buying a home. Thank you, Carmella!  — John & Betsy Flanagan

Bought a home in 2014 with Greg Dunn:

“Always there when you need him. Organized 3 showings in a few days. Had a couple of hiccups along the way with an agent, but Greg was always there to help and give advice. With all the paperwork involved with a home he had everything organized and took time to make sure we understood everything. Very good with negotiation back and forth between calls and never late. Highly recommend! Down to earth funny guy!”

Greg Dunn showed home in 2014 in Richmondville:

“During the entire process Greg was always able to be reached and was always able to answer our questions right away. He went above and beyond to help us get our new home. We almost had it fall through a few times but Greg was a great negotiator. He also was just an all around really nice human being and had a good sense of humor. An all around very easy person to get along with and very on top of things when things got tough for us. He follows up on everything and always keeps in touch. Overall very satisfied and we couldn’t be happier in our new home!” 

Bought a home in 2013 in Duanesburg with Greg Dunn:

“We have a lot in common so we hit it off right away. My wife and I were very satisfied with all of Greg’s help. As an example, the first we were about to purchase fell through at the last minute and the whole thing was very unpleasant for everyone involved. Greg had spent a lot of time looking for that home and he had nothing to show for it. We started looking for another home and Greg was right there with us.”

Bought a home in 2013 in Schenectady with Greg Dunn:

“Extremely knowledgeable of the market and on top of new properties released weekly. Very good at understanding your needs and translating them into the appropriate properties to view. Time with Greg was well spent. We absolutely love our new home.”

Greg Dunn showed home in 2013:

“Very professional and courteous right throughout the process. Great sense of humor and informative. Greg recently showed me a new home and was very helpful with all the details. Took his time and was able to answer all of my questions promptly. I would recommend his service to anyone seriously looking to buy a new home. An overall very pleasant experience.”

Bought a home in 2013 with Greg Dunn:

“We found Greg Dunn extremely easy to work with. He handled all of our needs professionally, timely and with an enthusiastic and encouraging attitude. Greg was motivated, optimistic and eager to find our perfect house without placing us under undue stress or pressure. We are moving in a matter of days and owe him our deepest gratitude.”

Greg Dunn showed home in 2012 in East Township:

“My experience with Greg was limited to seeing a few homes in the Altamont area. However, I was impressed by his non-pushy and thoughtful approach. I did not end up buying a home, as I already owned one, but when I look again for another home, he is surely the Realtor I will go to for assistance.”

For Greg Dunn:

“Greg-Thank you for all of your assistance in the sale of our lot. As you know we had tried to sell it for some time. It only took you a couple of weeks to complete the job!!! You worked hard to sell it and we appreciate all that you did to get it sold!!!”

Deb & Steve R.


For Denise Crisafulli

Denise was very attentive to our needs and requirements of what we were looking for in a house. She knew what was important to us, like staying in the Voorheesville School District, a three car garage, fireplace and large “Great Room”. Her expertise in the “Whole” process of looking for a home was very important to us. She was very accommodating to say the least. She was very good at calculating our potential monthly payment, which also included the taxes. I highly recommend her.”  Zillow review

“We called Denise the day before a major national holiday, saying we were in town that weekend ONLY and wanted to see houses in a very specific area. Within 36 hours notice on a holiday weekend, she pulled together five showings!! To say this woman has tenacity would be an understatement. Throughout the process she was very hardworking and in constant contact. If there was a problem she would track down all the necessary people until she got the answer we wanted. It was a very complex sale for many reasons, and she weathered it with great temperament and panache. We are grateful for Denise’s hard work, as we now live in our dream house. Highly recommend working with Denise!”  Zillow Review


Lynn F.